VOUCHER TERMS AND CONDITIONS

Operator

BRICKWORKS s.r.o.
Platnéřská 111/19
110 00 Praha 1

IČO: 14357381

These terms and conditions regulate the conditions for the purchase and use of gift vouchers (vouchers) for the use of services in the BRICK´S restaurant operated by Brickworks s.r.o.

Ways to purchase vouchers

  • BRICK´S restaurant gift vouchers can be purchased:

    • By ordering through the website www.bricksprague.com

      • The restaurant's website allows you to select, order and pay for your voucher by credit card through a secure online payment gateway.

      • When purchasing a voucher via the website, the customer provides his/her name, email address and phone number. These data are used for the registration of vouchers and are used to track down the necessary information for the delivery and redemption of the voucher.

      • When purchasing a voucher via the web, the customer can preview exactly what the voucher looks like.

    • In person at the BRICK´S restaurant, with payment in cash, credit card or bank transfer.

Forms and delivery of the voucher

Gift vouchers can be delivered:

  • Electronic voucher to your email address. In the case of a purchase via the web, we allow you to immediately deliver the voucher in electronic form (PDF) to the email address you specify.

  • We offer you the printed original voucher when you buy directly at the restaurant.

Price and use of gift vouchers

Gift vouchers for specific menus

  • A gift voucher for a specific menu can be used to pay for a meal at the BRICK´S restaurant, Cihelná 2b, 118 00 Prague 1. The voucher is purchased at the price indicated on the voucher at the time of purchase. The price of the specific menu at the time of redemption is not decisive at the time of redemption; the voucher always entitles you to consume the specific menu (e.g. if the price of the menu increases between the time of purchase and redemption, no additional payment is required). Consumption of items not included in the voucher is subject to the standard current price list of the BRICK'S restaurant.

Gift vouchers for a specific amount

  • When redeeming a voucher for a specific amount, the value of the voucher is deducted from the total price of any meal at the BRICK´S restaurant.

The voucher is redeemed in the restaurant by presenting a printed or electronic copy of the gift voucher at checkout.

Gift vouchers cannot be exchanged back for funds. No refunds are possible when redeeming a voucher for a specific amount.

Time validity of the voucher

Gift vouchers are valid for six months from the time of purchase and are clearly marked on the voucher. After the expiry date, the voucher becomes invalid.

In justified cases, the voucher may be extended. The extension is decided by the restaurant manager, who can be contacted via the contacts listed on the restaurant's website.

In the event of a long-term closure of the restaurant, the validity of the voucher is extended for the duration of the closure.

Issue Resolution

In case of any questions, problems or requests regarding vouchers (claims, loss, damage, return, exchange, etc.), please contact us via the contacts listed on the restaurant's website, we will be happy to help you.

Dispute Resolution

In the event that a consumer dispute arises between us and the consumer under a contract of sale or a contract for the provision of services which cannot be resolved by mutual agreement, the consumer may submit a proposal for the out-of-court settlement of such a dispute to the designated body for the out-of-court settlement of consumer disputes, which is:

Česká obchodní inspekce
Ústřední inspektorát – oddělení ADR
Štěpánská 44
110 00 Praha 1

Email: adr@coi.cz
Web: adr.coi.cz

Withdrawal from the contract, refund

In the case of distance purchases, the consumer has the right to withdraw from the contract within 14 days from the date of receipt, without giving any reason and without any penalty. If the voucher has already been used, the buyer has no right to withdraw from the contract.

In the event of withdrawal, the consumer will be refunded by returning the original credit card transaction. In the event that the original transaction cannot be refunded (e.g. after too long a period of time has elapsed) or if the original payment was not made by credit card, the money will be refunded in another way, as agreed between the operator and the consumer.

Final provisions

By submitting an electronic order, you accept the provisions of the Terms and Conditions as in force on the date of sending your order.

These terms and conditions are governed by the laws of the Czech Republic.

These terms and conditions are effective from 01.01.2023

Contact details

BRICKWORKS s.r.o.
Platnéřská 111/19
110 00 Praha 1
IČO: 14357381

Web: www.bricksprague.com

E-mail: restaurant@bricksprague.com

Tel.: +420 732 950 960